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Privacy policy
Introduction
ESITY s.r.o. (hereinafter referred to as "ESITY" or "we") attaches great importance to the protection of personal information of users. We may collect and use your information when you download, open, browse, register, log in, use the "ESITY" related websites, software and related products and/or services. We hope that through this Privacy Policy we will explain how we collect, use, store and share this information, and how we provide you with access, updates, control and protection. This Privacy Policy is closely related to the ESITY products and/or services you use. I hope that you will read them carefully and, if necessary, make the choices you think are appropriate in accordance with the guidelines of this Privacy Policy. For the relevant technical vocabulary involved in this Privacy Policy, we try to use a concise statements that you understand.
If you do not agree with any of the Privacy Policy part, we will not be able to provide you with our products and/or services and you should immediately stop using our products and/or services. By using our products and/or services, you agree with the collection, use, starage and sharing of your information in accordance with this Privacy Policy. When this Privacy Policy is updated, we will release the latest version of the ESITY platform in a timely manner. If you have any questions about this Privacy Policy or related matters, you can contact us through online consultation on the ESITY website (www.esity.net).
This Privacy Policy contains the following:
- Information we may collect
- How do we store your information?
- How do we use cookies and similar technologies?
- How do we use information?
- How do you access and control your personal information?
- How do we share information
- Information security
- Information you share
- Advertising services
- Messages and information we may send to you
- Children using our products and/or services
- Scope of application of the privacy policy
- Changes
- Online shop privacy policy
1. Information we may collect
When we provide products and/or services, we may collect and store the following information about you. If you do not provide relevant information, you may not be able to register as a user or use and enjoy some of the products and services we offer, or you may not be able to achieve the desired results of the products and/or services.
1.1 Information you provide to us
1.1.1 To use any of the ESITY products and/or services, you must become a regular member of ESITY. When you register for an ESITY account or use the products and/or services offered by ESITY, you will need to provide us with your name, mobile number and other personal information as well as other necessary information that we ask you to provide. We will verify your identity information as required by law of some countries. We will encrypt this data in a secure server.
1.1.2 In order to provide you with comprehensive products and/or exclusive services, ESITY may ask you to provide your or student's name, e-mail address, physical address, gender, language, age and other personal information. ESITY needs these Data to quickly and easily provide you with relevant products and/or services, and continuously optimize this product and/or service content to meet your needs better.
1.1.3 With your prior consent, ESITY may also ask you to provide your or your student's resume data (such as career, education, student's age and gender) in order to enhance ESITY's products, services, promotion and marketing effectiveness. ESITY may use such personal resume data to produce an overall report on the user base. Such personal resume data and overall reports are in an anonymous form and do not contain content that identifies you or the student.
1.1.4 When purchasing any products and/or services, if you choose to pay by credit card or bank card, you need to provide us with your credit card or bank card information when you choose a specific payment method, so that you can purchase our products and/or services. During your payment process, ESITY will provide third parties with private information about your personal credit card or bank card. When you pay directly to the third-party payment page, these third parties will collect your payment information directly. The collection, use, storage and sharing of such information will comply with the third party's privacy policy. Please view it and pay attention to it carefully.
1.1.5 In addition to the above information, ESITY may also collect your additional information and the information you provide when communicating with the staff of ESITY and its affiliates in order to provide products and/or services and to improve the quality of the products and/or services.
1.1.6 When you participate in the marketing activities of ESITY, we may collect your name, mailing address, contact information, Zoom account and other information according to the needs.
1.2 When you use ESITY products and/or services, we obain your information and we may collect the following information:
1.2.1 Log in information means technicl information that our system may automatically collect through cookies, web beacons or other means when using our products and/or services, including:
a) device or software information, such as configuration information provided by your mobile device, web browser or other programs used to access our products and/or services, version of the mobile device and device identification number, location of the device information (such as IP address, GPS location, and Wi-Fi access points that provide relevant information, sensor information such as Bluetooth and base stations), etc.
b) information that is searched or viewed while using our products and/or services, such as the web search terms you use, the social media page url address you visit, and other browsing or requesting information when you use our products and/or services. Information and content details, etc.
c) information about the mobile applications (APP) and other software you have used;
d) information abou your communication through our products and/or services, such as the account number of the communication, as well as the communication time, data and duration;
e) information (metadata) contained in the content you share through our products and/or services, such as the date, time or location of the photo or audio or video recorded or uploaded.
1.2.2 Location information, including information provided by you or other users when using ESITY products and/or services that include your geographic location.
1.2.3 In order to provide you with comprehensive products and/or exclusive services, the information recorded by the system when you use our products and/or services, such as course audio and video recording.
2 How do we store your information?
Personal information collected and generated by us during our operations is stored in our and Google servers and protected in accordance with laws and regulations and this Privacy Policy.
3. How do we use cookies and similar technologies?
3.1 We or our third party partners may collect and use your information through cookies and store such information as login information.
3.2 We use our own cookies to provide you with a more personalized user experience and products and/or services for the following purposes:
3.2.1 To remember your identity. For example, cookies help us identify you as our registered user, or save information about your preferences or other information that you provide to us;
3.2.2 Analyze your use of our products and/or services. For example, we may use cookies to understand what acivities you use with our products and/or services, or which pages or products and/or services are most important for you;
3.2.3 Advertising optimization. Cookies and web beacons help us provide you with advertisements related to our products and/or services based on your information.
3.3 While we use cookies for the above purposes, non-personally identifiable information collected through cookies may be processed and provided to advertisers or other partners for analysis of how users use our products and/or services and for our marketing purposes.
3.4 There may be cookies and web beacons placed by our advertisers or other partners on our products and services. These cookies and web beacons may collect non-personally identifiable information about you to analyze how users use the products and/or services, send you advertisements that may be of interest to you, or evaluate the effectiveness of advertising services. These third party cookies and web beacons collect and use such information and are not subject to this Privacy Policy, but are subject to the privacy policies of the relevant third parties and we are not responsible for third party cookies or web beacons.
3.5 You can refuse or manage cookies through your browser settings. However, please note that if you disable cookies or web beacons, you may not be able to enjoy the best service experience and some products and/or services may not work properly.
3.6 In order to confirm your usage and website usage, our website will record your device's IP address and browser type, user browsing behavior and operation behavior o help us improve the design and layout of ESITY.
4. How we use information
4.1 We may use information collected during the process of providing products and/or services to you for the following purposes:
4.1.1 To provide products and/or services to you
4.1.2 Use our products and/or services for authentication, customer service, security, fraud monitoring, archiving and backup purposes to ensure the security of the products and/or services we provide to you;
4.1.3 Help us design new products and/or services to improve our existing products and/or services;
4.1.4 Let us know more about how you access and use our products and/or services to respond specifically to your individual needs, such as language settings, location settings, personalized help services and instructions, or respond to other aspects of you and other users;
4.1.5 To provide you with ESITY related products and/or service advertisements;
4.1.6 To assess and improve the effectiveness of advertising and other promotional activities in our products and/or services;
4.1.7 Software certification or management software upgrade;
4.1.8 To allow you to participate in surveys about our products and/or services, or promotions;
4.1.9 Other uses as agreed by you.
4.2 In order to give you a better experience, improve our products and/or services or other uses that you agree to, we may collect information through a certain product and/or service, subject to relevant laws and regulations, for the purpose of bringing together information or personalizing, for our other products and/or services. For example, information collected when you use one of our products or services may be used to provide you with specific content in another product or service, or not to show you information that is not universally relevant to you. If we provide the option in the relevant product and/or service, you may also authorize us to use the information colleted and stored by the product and/or service for our other products and/or services.
4.3 In order to provide you with comprehensive products and/or services to enhance your user experience, after collecting your presonal information, we may analyze and commercialize the user database. We will follow the laws and regulations and the legally necessary principles, and take necessary security measures for relevant information, such as de-identifying data by technical means.
5. How do you access and control your personal information?
5.1 You can log in to your account at any time to view or modify your account settings and information. If you wish to change, update or delete your personal information retained in our system, you only need to log in to your ESITY account, open the profile settings or contact us via online consultation to make changes. We will do everything possible to take appropriate technical means to ensure that you have access to, update and corect your registration information or other personal information provided in connection with the use of our products and/or services. When accessing, updating, correcting, and deleting the above information, we may ask you to authenticate to protect your account.
5.2 You can also contact us by calling our online consultants to cancel the ESITY account. If you find that we have violated laws and regulations or this policy stipulates that we collect and use your personal information, you can contact us through online consultation and ask us to delete the relevant personal information. We will take measures to delete or anonymize the relevant personal information or De-identification processing. After you have voluntarily canceled your account, we will stop providing you with products or services, remove your personal information, or anonymize or de-identify it as required by applicable law.
5.3 During your use of our products and/or services, we will do everything possible to ensure that you have access to the information in your account. If the information in this account is incorrect, we will endeavour to provide you with a variety of ways to quickly update or delete information in your account (unless we have to retain it for legitimate business or legal reasons).
6. How do we share information
6.1 We will treat your information with a high degree of diligence and we will not share your personal information with any third party without your consent except in the following cases:
We may provie the personal information we collect above to our affiliates, partners and third party service providers (e.g. communication service providers who send emails or push notifications on our behalf, map service providers who provide us with location data), used for the following purposes:
a) provide you with better customer service and user experience;
b) the purpose described in the section "How we may use information"
c) to fulfil the rights and obligations in the ESITY User Registration Agreement, the ESITY Course Services Agreement and this Privacy Policy and other contracts or rules between us and you;
d) to understand, maintain and improve our products and/or services.
6.2 Because our foreign teachers and cooperative third-party service providers are often from other countries, the presonal information we collect may be accessed or obtained by the overseas institutions or individuals, and we will strictly abide by relevant laws. The requirements of the regulations ensure the safety and integrity of relevant personal information.
6.3 In order to provide better customer service and user experience, we may provide your presonal information with the above third parties. We will only provide your personal information for legitimate and necessary purposes and will only provide the personal information necessary for the relevant products and/or services. We will endeavor to ensure that such third parties use these personal information in accordance with this Privacy Policy and other appropriate confidentiality and security measures that we require to comply with, and expressly require such third parties to use only the shared personal information. Specific uses associated with ESITY products and/or services. If you want to change the purpose of processing personal information, these third parties will ask for you authorization again.
6.4 As our business continues to grow, we may engage in mergers, acquisitions, asset transfers or similar transactions, and your personal information may be transferred as part of such transactions. We will notify you before the transfer.
6.5 We may also retain, store or disclose your personal information for the following needs:
a) comply with applicable laws and regulations;
b) comply with court orders or other legal procedures;
c) comply wih the requirements of relevant government agencies;
d) Uses reasonably necessary to comply with applicable laws and regulations, to safeguard the public interest, or to protect the safety and legal rights of our customers, us or our group companies, other users or employees.
6.6 We may cooperate with our partners to organize marketing activities and share some information necessary for the completion of the activities, so that you can participate in the event, our partners can contact you in time, and give prizes.
7. Information security
7.1 We will only retain your personal information for the time and time allowed by this Privacy Policy (https://www.esity.net/privacy-policy)
7.2 In order to protect the security of your information, ESITY will take reasonable and necessary measures to protect your information at the current state of the art, and take phsical, technical and adminstrative security measures to reduce loss, misuse, unauthorized access, disclosure and risk of change, including but not limited to transport layer data encryption, firewall and encrypted storage, physical access control, and information access authorization control. For this we have set up a security program to protect your information from being stolen by unauthorized access. Please understand that your information may be leaked, destroyed or lost, even if ESITY tries its best to take the above measures due to various unpredictale malicious means.
7.3 Before the credit card or bank card data is transmitted to third party via internet, the data is encrypted by the security server, At login, ESITY also insists on password authentication to prevent your profile and learning records from being accessed without authorization.
7.4 When you use ESITY products and/or services, please take good care of your ESITY account and its password, we will identify you by your account number and password. Once you have leaked your ESITY account number and password, you may lose your information and may have legal consequences for you. If you find that the ESITY account number and password have been or will be leaked for any reason, please contact our online consultation immediately so that we can take appropriate measures. However, we are not responsible for any such situation until we can take action within a reasonable time.
7.5 After unfortunate personal information security incidents, we will inform you according to the requirements of laws and regulations: the basic situation and possible implact of security incidents, the disposal measures we have taken or will take, and the advice you can take to prevent and reduce risks, remedies for you, etc. Event-related situations: We will inform you by email, letter, telephone, push notification, etc. When it is difficult to inform the personal information subject one by one, we will issue a notice in a reasonable and effective manner. At the same time, we will report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
8. Information you share
8.1 Our products and/or services allow you to share your information not only with your own social network, but also with other users of the product and/or service. Information uploaded or posted (including personal information that you disclose), responses to information you upload or post to others, and location data and log in information related to such information. Other users who use our products and/or services may also share information about you (including location data and log information). As long as you do not delete the shared information, the information will remain in the public domain; even if you delete the shared information, the information may be cached, copied or stored independently by other users or non-associated third parties not under our control, or by others. Users or such third parties are kept in the public domain. Therefore, please consider carefully whether to upload, publish and exchange relevant information content with our products and/or services. In some cases, you may request removal or modification of your information from our products and/or services by contacting us.
8.2 Certain personal information may be considered personally sensitive due to its particularity, such as you race, religion, personal health and medical information. Personally sensitive information is more strictly protected than other personal information.
8.3 Please note that the content and information that you provide, upload or post when you use our products and/or services (such as information about your social activities) may reveal your personal sensitive information. You need to carefully consider whether to disclose relevant personal sensitive information when using our products and/or services.
8.4 You agree that we may process your personally sensitive information for the purposes and manner set forth in this Privacy Policy.
9. Advertising services
9.1 We may use your information to provide you with ads that are more relevant to you.
9.2 We may also use your information to send you marketing information through our products and/or services, email or other means, to provide or promote the following products and/or services of our or third parties:
9.2.1 Our products and/or services, products and/or services of our affiliates and partners;
9.2.2 Third-party internet service providers.
9.3 If you do not wish us to use your personal information for the purposes of the above advertising, you may request that we stop using you for the above purposes through the relevant tips provided in our advertisements or the guidance provided in specific products and/or services.
10. Messages and information we may send to you
10.1 Mail and push information.
When you use our products and/or services, we may use your information to send emails, news or push notifications to your device. If you do not wish to receive theis information, you can choose to unsubscribe on your device by following our tips.
10.2 Announcements relating to products and/or services
We may issue notices relating to products and/or services to you hen necessary (for example, when a service is suspended due to system maintenance). You may not be able to cancel these products and/or services that are not advertised.
11. Children using our products and/or services
We attach great importance to the protection of information about children. If you are a child under the age of 18, please read this Privacy Policy carefully under the direction of your parent or guardian and submit your personal information and use our products and/or services with the consent of your parent or guardian.
12. Scope of the Privacy Policy
12.1 Except for certain products and services, all of our products and/or services are subject to this Privacy Policy. These specific products and services will be subject to specific privacy policies. For specific privacy policies for certain products and services, we will more specifically describe how we use your information in those products and services. The privacy policy for this particular product and/or service forms part of this Privacy Policy. If there is any inconsistency between the privacy policy of the specific services and this Privacy Policy, the privacy policy for that particular product and/or service applies.
12.2 Please note that this Privacy Policy applies only to the information we collect, store, use, share and disclose. Except as otherwise expressly stated in this Privacy Policy, this Privacy Policy does not apply to the following:
a) information collected by third party services (including any third party websites) accessed through our products and/or services;
b) information collected by other companies or organizations that conduct advertising services of our products and/or services.
Please be aware that if you access your third party's website or use third party products and/or services to provide your personal information to that third party, your information should be subject to the third party's privacy statement or similar policy, we are against any third party improperly usage or disclosure of the information provided by you withou any legal liability, whether you log in or browse the above websites, software, or use its products and/or services based on the link or guidance of ESITY.
13 Changes
We may revise the terms of this Privacy Policy as appropriate and such amendments will form part of this Privacy Policy. If such amendments result in a substantial reduction in your rights under this Privacy Policy, we will make a prominent notice on the homepage or through other means we deem appropriate (including sending you an email or notify you otherwise) before the amendments become effective. In such cases, your continued use of our products and/or services constitutes your agreement to be bound by this revised Privacy Policy.
If you have additional questions and suggestions, please contact us. We are always commited to fully protect user information and provide you with a better experience and service.
14 Online Shop Privacy Policy
The online store ESITY on the website www.esity.net company ID […] based in Slovakia processes personal data provided by Customer to fulfill, and in addition to confirm Terms and Conditions, to process electronic orders and shipments and for the necessary communication during a period required by law.
General provisions
1. Personal data controller, in compliance with GDPR (hereinafter referred to as „Regulation“) is ESITY, company ID [….], based in Slovakia (hereinafter referred to as „Controller“);
2. The contact details of the Controller are: email: info@esity.net/shop, tel.: 00421 948 662 333;
3. Personal data is any information that relates to an identified or identifiable natural person.
The source of personal data
1. Controller processes personal data obtained with consent from Customer and collected through the contract to purchase and fulfillment of the electronic order created in the online store www.esity.net/shop.;
2. Controller processes only the identifying and contact details of Customer which are necessary for the fulfillment of the contract to purchase;
3. Controller processes personal data for the accounting purposes and for the necessary communication between the contracting parties for the duration required by law. Personal data from purchase will not be made public and will not be transferred to other countries.
Purpose of data processing
Controller processes personal data of the Customer for following purposes:
1. Registration on the website www. esity.net in compliance with Chapter 4, Section 2 of GDPR;
2. For fulfillment of the electronic order created by Customer (name, address, email, telephone number);
3. To observe law and regulations arising from the the contractual relationship between Customer and Controller;
4. Personal data is necessary for the fulfillment of contract to purchase. Contract cannot be concluded without the personal data.
Duration of personal data storage
1. Controller stores personal data for the period necessary for fulfillment of rights and obligations arising from the contractual relationship between Controller and Customer and for the duration of 3 years following the conclusion of contractual relationship;
2. Controller must delete all personal data after the expiration of the period required for the storage of personal data.
Recipients and processors of personal data
Third parties processing personal data of the Customer are subcontractors of the Controller. Services of these subcontractors are indispensable for the successful fulfillment of the contract to purchase and processing of the electronic order between Controller and Customer.
Subcontractors of the Controller are:
- Webnode AG (online store system);
- Google Analytics (website analytics);
Rights of Customer
In compliance with the Regulation, Customer is entitled to:
1. The right of access to personal data;
2. The right to rectification of personal data;
3. The right to erasure of personal data;
4. The right to object to processing of personal data;
5. The right to data portability;
6. The right to withdraw consent to the processing of personal data in writing or by e-mail sent to: info@esity.net;
7. the right to lodge a complaint with the supervisory authority in case of suspected breach of the Regulation.
Security of personal data
1. Controller declares to take all technical and organizational precautions necessary for the protection of personal data;
2. Controller has taken technical precautions to secure data storage spaces, in particular securing access to the computer with a password, using antivirus software and performing regular maintenance of the computers.
Final provisions
1. By placing an electronic order on the website info@esity.net/shop Customer confirms to be informed about all the conditions of personal data protection and accepts them to the full extent;
2. Customer accepts these rules by ticking the checkbox in the order purchase form;
3. Controller can update these Rules at any time. New, updated version has to be published on his website.
These Rules come into effect on 2. August 2019